Return & Refund Policy

Each order from our company is provided according to the customer’s specifications, such as size, artwork, material, printing, finishing options, and quantity. Given that all items are produced based on the provided samples, we regretfully do not allow cancellations or offer a refund for change of mind.

We make the best of our efforts to send the best quality products to our clients. However, on the off chance that you receive faulty, damaged or inaccurate items from our side, please report about them within 24 hours.

In order to properly file your claim, please send our support team videos and pictures of the faulty items. Our team will thoroughly inspect the situation and determine where the fault lies. If the error is on our side we will offer a full reprint.

The customer shall return or provide us with the opportunity to inspect the faulty goods within seven (7) business days.

The above-given time frame is required for the processing and verification of the claim. After the expiration of these 7 days, no refund, cancellation, reprint, or change requests will be considered by our support team. Please note that The Luxury Packaging shall not accept claims for errors caused by our customer’s actions, such as low-resolution, faulty, improperly formatted, or RGB files, and artwork spelling mistakes and errors, wrong layout or dimensions, or other mistakes specified in the final proof.